78db Frequently Asked Questions

Creating a 78db account takes under two minutes. Visit 78db.app, tap the registration button, enter your mobile number, choose a secure password and confirm your age is 21 or above. You will receive a one-time verification code via SMS to your registered number. Once verified, your account is active and you can make your first deposit immediately using bKash, Nagad, Rocket or Upay.

78db requires a valid government-issued identity document for KYC verification. Acceptable documents include a National Identity Card (NID), a valid Bangladesh passport, or a driving licence. You will also need to submit a recent utility bill or bank statement as proof of address. KYC verification is typically completed within 24 hours of submission. Players who have not completed KYC may have withdrawal limits applied to their account.

You can reset your 78db password using the Forgot Password link on the login page. Enter your registered mobile number and you will receive an SMS with a reset code. Enter the code, create a new strong password and you will regain access immediately. If you do not receive the SMS within five minutes, check that you are entering the correct mobile number or contact support at [email protected].

No. 78db strictly permits one account per person. Registering multiple accounts is a violation of our Terms and Conditions and may result in all accounts being suspended and any balances or winnings being forfeited. If you are having trouble accessing your existing account, please contact support rather than creating a new registration.

To permanently close your 78db account, email [email protected] from your registered email address and request account closure. Before closing, withdraw any remaining balance to your linked bKash or Nagad number. 78db will process the closure within two business days. Note that account closure is different from self-exclusion — if you are closing for responsible gaming reasons, consider requesting a self-exclusion period instead.

bKash deposits on 78db are processed instantly in most cases. Once you complete the bKash Send Money transaction to the 78db merchant number and submit the transaction ID in your account, funds are credited to your balance within a few minutes. If a deposit has not appeared after 15 minutes, contact 78db support at [email protected] with your bKash transaction reference number.

The minimum deposit on 78db is ৳200. This applies to all supported payment methods including bKash, Nagad, Rocket and Upay. There is no maximum single deposit limit for verified accounts, although large deposits may trigger a routine KYC review. 78db does not charge any fees on deposits — the full amount you send is credited to your account balance.

Withdrawals from 78db to bKash or Nagad are typically processed within one to four hours during business hours. Bank transfers to Dutch-Bangla Bank, BRAC Bank, Islami Bank or other local banks may take one to two business days. Withdrawals requested after midnight Bangladesh Standard Time (BST, UTC+6) are processed the following morning. Large withdrawals above ৳50,000 may require additional verification.

The minimum withdrawal amount on 78db is ৳500. Your account must be fully KYC-verified before a withdrawal can be processed. Withdrawals are paid to the same payment method used for your most recent deposit, as a fraud prevention measure. If you have not yet completed KYC, contact [email protected] to begin the verification process before requesting a withdrawal.

78db does not charge any platform fees on deposits or standard withdrawals. However, your mobile payment provider (for example bKash or Nagad) may apply their own small transaction fee on the Send Money transfer — this is outside 78db's control. Bank transfer withdrawals may also be subject to your bank's standard processing fee. Check with your payment provider for their current fee schedule.

78db offers a wide range of cricket betting markets covering BPL, IPL, T20 World Cup, ICC tournaments and international bilateral series featuring the Bangladesh Tigers. Markets include match winner, top batsman, top bowler, total runs, over/under runs per over, method of dismissal, toss winner and live in-play betting on every delivery. BPL season is the most popular betting period on 78db, with enhanced odds and special promotions running throughout the tournament.

Yes. 78db is a fully mobile-optimised platform that runs directly in your phone browser — no app download is required. The site works on all Android and iOS devices, including lower-spec handsets common in Dhaka, Chittagong and other parts of Bangladesh. All games including live casino tables, cricket betting, slots and fishing games are fully playable via your browser over a 4G or Wi-Fi connection.

All games on 78db use certified Random Number Generator (RNG) technology, independently audited to ensure fair and unpredictable outcomes on every spin, hand or roll. Live casino games are streamed from licensed studios with real dealers, so you can observe every action in real time. 78db partners with reputable providers including Pragmatic Play, Evolution Gaming, Spribe and Ezugi, all of whom hold their own third-party certification for game fairness.

78db's live casino section features a broad selection of real-dealer table games streamed in HD, including multiple variations of Baccarat, Roulette, Blackjack, Dragon Tiger, Andar Bahar, and game-show style titles like Crazy Time and Mega Ball. The live casino is available 24 hours a day, 7 days a week, with Bangladesh Standard Time (BST, UTC+6) peak-hour tables offering the highest player traffic and fastest dealer response times.

The 78db welcome bonus is available to all new players on their first deposit. After registering your account, make your first deposit of ৳200 or more and the welcome bonus will be automatically credited to your account. The bonus amount and percentage may vary depending on current promotions — check the promotions section on 78db for the latest offer. No bonus code is required; the welcome bonus is applied automatically on your qualifying first deposit.

78db bonuses are subject to a wagering requirement before the bonus amount can be withdrawn as cash. The standard wagering requirement on the welcome bonus is 20x the bonus amount. For example, if you receive a ৳1,000 bonus, you must place total bets of ৳20,000 using bonus funds before requesting a withdrawal of bonus-derived winnings. Wagers on cricket betting and slots contribute 100% towards the rollover requirement. Live casino games may contribute at a lower rate — check the bonus terms in your account for the exact contribution rates.

Yes, winnings generated from free spins on 78db are subject to a wagering requirement before they can be withdrawn. The standard rollover on free spin winnings is 20x the total amount won. Free spins are credited to specific slot titles as stated in the promotion terms. Unused free spins expire 7 days after being credited to your account, so use them before they lapse to avoid losing the opportunity.

78db maintains separate real-money and bonus wallet balances. When both are active, bets are placed from your real-money balance first. Once your real-money balance reaches zero, bets are placed from your bonus balance. You can check both balances in your account dashboard at any time. Withdrawals can only be requested from your real-money balance — bonus funds must satisfy the wagering requirement before they convert to withdrawable cash.

78db is a safe and reliable online gaming platform that uses SSL encryption to protect all player data and financial transactions. All payment processing goes through established and trusted mobile financial services including bKash and Nagad. 78db does not store your payment credentials and uses industry-standard security protocols on all account data. Players are responsible for ensuring that their own use of the platform complies with local laws in their jurisdiction.

The minimum age to register and play on 78db is 21 years. This is a strict platform rule and applies to all players regardless of location within Bangladesh. 78db uses automated age verification during registration and may request identity documents at any time to confirm a player's age. Accounts found to belong to players under 21 will be immediately suspended and any deposits returned.

You can set a daily, weekly or monthly deposit limit directly from your 78db account settings under the Responsible Gaming section. Deposit limits take effect immediately when reduced. To request a time-out (24 hours, 7 days or 30 days) or a longer self-exclusion, email [email protected] from your registered address. 78db will process the request and confirm it in writing within 24 hours. During an active time-out, you cannot log in, deposit or place bets.

If you feel that gambling is negatively affecting your finances, relationships or mental health, the most important step is to act immediately rather than waiting. Contact 78db support at [email protected] and request a self-exclusion — our team will process it within 24 hours with no questions asked beyond identity verification. You should also consider speaking with a qualified counsellor or mental health professional. Recognising the problem and asking for help is a genuine sign of strength, and 78db is committed to supporting every player who reaches out.