78db Responsible Gaming

Our Commitment to Safe Play

At 78db, we believe that gambling should always be a form of entertainment — never a financial strategy, a way to escape problems, or a source of stress. We understand that for the vast majority of players who use the 78db platform, gambling is a leisure activity that they enjoy responsibly. However, we also recognise that for a small number of players, gambling can become problematic. Our responsibility is to provide every player with the tools, information and support they need to stay in control.

78db operates a proactive responsible gaming programme that goes beyond simply providing a helpline number. We embed player-protection tools directly into the 78db platform so that any registered player can access them instantly from their account settings, at any hour of the day, without needing to contact support first. Our tools are free to use, take effect quickly, and are designed to give you genuine control over how, when and how much you play on 78db.

Player Protection Tools

All of the following tools are available to every registered 78db player. They can be activated from your account settings or by contacting 78db support at [email protected].

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of income, education or background. The signs are not always obvious, and many people continue to gamble despite negative consequences because the behaviour has become compulsive. The following warning signs may indicate that gambling has moved beyond entertainment and is becoming a problem.

• ⚠️Spending more money on gambling than you originally planned, or chasing losses by placing further bets to try to win back money you have lost.
• ⚠️Borrowing money from family, friends or financial institutions to fund gambling activity, or using money intended for essential expenses such as rent, food or utility bills.
• ⚠️Feeling restless, irritable or anxious when you are not gambling, or using gambling as a way to escape from stress, depression or other personal difficulties.
• ⚠️Lying to family members or friends about the amount of time or money you spend on gambling, or concealing gambling activity from people who are close to you.
• ⚠️Repeatedly trying and failing to cut down on gambling, or feeling unable to stop even when you want to, or after promising yourself that this will be the last session.
• ⚠️Neglecting work, education, family responsibilities or personal health because of the time or mental energy consumed by gambling activity.

If you recognise any of these signs in yourself or in someone you know, please do not ignore them. 78db encourages you to use the self-assessment tools in your account settings, set a deposit limit, take a time-out, or contact our support team directly. Early intervention makes a significant difference.

Deposit Limits Explained

Deposit limits are one of the most effective tools available for managing gambling spend. 78db allows you to set three types of deposit limit from within your account settings. Limits take effect immediately when they are reduced and within 24 hours when they are increased, which gives you a built-in cooling-off period before a higher limit becomes active.

Time-Out and Self-Exclusion

If you need a break from gambling, 78db offers two levels of account suspension: a temporary time-out and a longer self-exclusion. Both can be requested by contacting [email protected]. Follow these steps to request either option.

1. 1

   Contact Support

   Email [email protected] from your registered email address or send a message from your registered mobile number. State clearly that you want a time-out or self-exclusion and specify the duration.

2. 2

   Verification

   78db support will verify your identity using your registered account details before processing the request. This step protects your account from being suspended by a third party without your knowledge.

3. 3

   Confirmation

   Once your request is verified, 78db will confirm the time-out or exclusion period in writing. Time-outs take effect within 24 hours. Self-exclusion takes effect within 24 hours of confirmation and cannot be reversed before the end of the chosen period.

4. 4

   Account Access During Exclusion

   During an active time-out or self-exclusion, you will be unable to log in to your 78db account, place bets, make deposits or access any gaming or betting features. Any pending winnings will be processed and returned to your registered payment method.

When a self-exclusion period ends, your account will not be automatically reinstated. You must contact 78db support to request reactivation, and there is a mandatory 24-hour reflection period before reactivation can be completed. This deliberate friction is designed to give you additional time to consider whether you are ready to return to the platform.

Age Verification at 78db

78db enforces a strict minimum age of 21 years for all players. This applies to registration, first deposit and ongoing platform use. Every new account goes through an age verification process during registration. Where automated age checks cannot confirm a player's age, 78db will request supporting documentation before the account is activated or any deposit is processed.

If 78db has reasonable grounds to believe that a registered player is under the age of 21, the account will be suspended immediately pending verification. Any funds deposited by an underage player will be returned in full, minus any winnings accrued during the underage period. 78db takes underage gambling seriously and will take all reasonable steps to prevent minors from accessing the platform.

Tips for Healthy Gambling

Gambling is most enjoyable when it is treated as a paid form of entertainment with a fixed budget, rather than a way to make money. The following habits can help you keep your gambling experience positive and within healthy boundaries.

• Set a strict gambling budget before you start each session and treat that budget as the cost of entertainment — once it is spent, stop playing, regardless of whether you are winning or losing.
• Never gamble with money you cannot afford to lose. This means never using funds set aside for rent, food, transport, school fees or family expenses to fund gambling on 78db or any other platform.
• Take regular breaks during your gaming sessions. Step away from the screen, eat, hydrate and give yourself time to reset. Continuous play for long periods increases the risk of poor decision-making and impulsive betting behaviour.
• Never chase losses. Losing is a normal part of gambling, and the odds are always set so that the house has a statistical advantage over time. Placing larger bets to recover losses is one of the most common pathways into problem gambling.
• Balance your gambling activity with other hobbies and social activities. If 78db or gambling more broadly is becoming the main focus of your leisure time, that is a sign to reassess your relationship with gambling.
• Use 78db's built-in session reminder and reality check features to stay informed about how long you have been playing and your cumulative win or loss position during the session.

Seeking Help

If you believe your gambling has become a problem, or if someone close to you has expressed concern about your gambling behaviour, please reach out for help. Asking for support is a sign of strength, not weakness. 78db is here to help, and our support team handles all responsible gaming enquiries with complete confidentiality and without judgment.

If you feel that your gambling is causing serious harm to yourself or your family, we strongly encourage you to step away from the platform immediately using the account lock or self-exclusion options described above, and to seek professional support from a qualified counsellor or mental health professional. Your wellbeing is more important than any game.

Our Policy on Underage Gambling

78db has a zero-tolerance policy towards underage gambling. We use automated age verification at registration and reserve the right to request identity documents from any player at any time. If a parent or guardian believes that a minor is using 78db, they should contact us immediately at [email protected]. We will suspend the account and conduct a full investigation within one business day of receiving such a report.

We also encourage parents and guardians in Bangladesh to use device-level parental controls and mobile network content filters to prevent minors from accessing online gambling platforms. Tools such as screen time controls on Android and iOS devices, and content filtering available through mobile operators including Grameenphone, Robi, Banglalink and Teletalk, can provide an additional layer of protection beyond 78db's own platform controls.