78db Privacy Policy
Your privacy matters to 78db. This policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have as a registered player on the 78db platform.
Introduction
78db ("we", "us", "the Platform") is committed to protecting the personal data of all users who visit, register with, or use the 78db online casino and sports betting platform. This Privacy Policy describes the categories of personal data we collect, the purposes for which that data is processed, the legal grounds on which we rely, how long we retain it, and the rights available to you as a data subject.
By creating an account and using the 78db platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any aspect of this Policy, you should not use the 78db platform. This Policy should be read alongside the 78db Terms & Conditions, which govern your use of the platform.
What Personal Data We Collect
78db collects personal data across several categories, depending on how you interact with the platform. The six main categories are described below.
Identity Data
Full name, date of birth, gender and nationality provided at registration.
Contact Data
Registered mobile number and email address used for account communications.
Financial Data
Transaction records including deposit and withdrawal amounts, dates and mobile wallet references.
Technical Data
IP address, browser type, device model, OS version and mobile network operator.
Gaming Activity Data
Bet history, game session logs, win/loss records and bonus usage tied to your account.
Verification Documents
Identity documents submitted for KYC verification, stored securely for compliance purposes.
How We Use Your Personal Data
78db processes your personal data only for clearly defined purposes. We do not sell personal data to third parties, and we do not use personal data for any purpose beyond those listed below.
- To create, verify and manage your 78db account, including processing your KYC documentation and maintaining accurate account records throughout the lifecycle of your registration.
- To process deposits and withdrawals via bKash, Nagad, Rocket and Upay, and to maintain a complete and auditable record of all financial transactions conducted through your account.
- To deliver the gaming and betting services you have requested, including serving game results, processing bets, applying bonuses, calculating winnings and recording game session history.
- To detect, investigate and prevent fraud, money laundering, underage gambling and other prohibited activities, in fulfilment of our legal and compliance obligations.
- To communicate with you about your account, including sending transactional notifications, security alerts, and support responses via your registered mobile number or email address.
- To improve the 78db platform through analysis of aggregated, anonymised usage data, including identifying popular games, peak usage periods, common navigation paths and performance bottlenecks.
78db does not use your personal data for automated profiling that produces legal or similarly significant effects on you without your knowledge. Where we send you promotional communications about 78db offers, this is done on the basis of your consent, and you may withdraw that consent at any time by contacting support.
Legal Basis for Processing
78db processes personal data only where a valid legal basis exists for doing so. The three primary bases we rely on are set out below.
Contractual Necessity
The majority of data processing at 78db is necessary to perform the contract between 78db and you as a registered player. This includes operating your account, processing transactions, delivering gaming services and handling withdrawals. Without processing this data, 78db would be unable to provide the services you have signed up for.
Legal Obligation
Some processing is required to comply with applicable legal and regulatory obligations, including anti-money laundering checks, fraud prevention measures and KYC verification. 78db is required by law to retain certain records relating to financial transactions and player identity for defined minimum periods.
Legitimate Interests
78db may process some data on the basis of its legitimate interests, including improving platform performance, monitoring for security threats, and communicating with players about account-relevant information. Where we rely on legitimate interests, we have assessed that our interests do not override your fundamental privacy rights.
Payment Data and Mobile Wallet Services
78db facilitates deposits and withdrawals exclusively through Bangladesh mobile financial services including bKash, Nagad, Rocket and Upay. When you make a deposit or request a withdrawal, 78db records the mobile number used, the transaction reference, the amount in BDT, and the date and time of the transaction. This data is retained as part of your account transaction history and is used to resolve any disputes regarding the receipt or non-receipt of funds.
78db does not store full card numbers, mobile wallet PINs or any authentication credentials associated with your bKash, Nagad, Rocket or Upay accounts. Payment authentication is handled directly by the respective payment service provider's own secure environment. 78db receives only a transaction confirmation reference from the payment provider once a transaction has been completed or declined.
Data Sharing and Third Parties
78db does not sell, rent or trade personal data. We share personal data with third parties only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.
- Game providers and platform technology partners who supply the gaming software, live dealer studios and betting engines that power the 78db platform. These partners process data solely to deliver the contracted service and are bound by data processing agreements.
- Payment service providers (bKash, Nagad, Rocket, Upay) to the extent necessary to process and verify your deposit and withdrawal transactions. These providers operate under their own privacy policies and security frameworks.
- Fraud prevention and identity verification services used to carry out KYC checks and to screen transactions for signs of money laundering or other financial crime. These services receive only the minimum data necessary to complete the verification or screening task.
- Law enforcement or regulatory authorities, where 78db is required by law, court order or legitimate regulatory demand to disclose personal data. 78db will notify affected players of any such disclosure to the extent permitted by law.
78db does not transfer personal data to countries outside of the data subject's region where such transfers would result in a lower standard of data protection than that provided under this Policy. Where cross-border data transfers are unavoidable for the delivery of platform services (for example, to a game provider's data centre), 78db ensures appropriate contractual safeguards are in place.
Cookies and Tracking Technologies
78db uses cookies and similar session tracking technologies to operate the platform, maintain your logged-in session, detect fraud and analyse aggregate usage patterns. Cookies are small text files stored on your device by your browser.
Essential Cookies
Essential cookies are strictly necessary for the 78db platform to function. They maintain your login session, remember your language and currency preferences, and ensure that the platform's security mechanisms work correctly. Essential cookies cannot be disabled without breaking core platform functionality. No consent is required for essential cookies as they are strictly necessary for the service you have requested.
Analytics Cookies
With your consent, 78db may use analytics cookies to collect anonymised, aggregated information about how players use the platform. This data helps us understand which games are most popular, how players navigate between sections, and where technical performance can be improved. Analytics cookies do not identify you as an individual — all data is processed in aggregate form only. You may withdraw consent for analytics cookies at any time through your browser settings.
Data Retention
78db retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. As a general rule, account data (identity, contact and gaming activity data) is retained for the duration of your registration plus a minimum period of five years following account closure, to comply with anti-money laundering record-keeping requirements. Financial transaction records are retained for a minimum of five years from the date of each transaction.
KYC verification documents (such as copies of identity cards or passports submitted during account verification) are retained for the period required by applicable law, which is typically five years from the date of submission or from the date of account closure, whichever is later. Where data is no longer required for any legal or operational purpose, 78db securely destroys or anonymises it in accordance with our internal data destruction procedures.
Data Security
78db employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the 78db platform, encrypted storage of sensitive account data at rest, access controls that restrict personal data access to authorised personnel only, and regular security reviews of our platform infrastructure.
While 78db takes all reasonable steps to safeguard your personal data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials, including your password and the mobile number registered to your account. If you suspect your account has been compromised, you must contact 78db support immediately at [email protected] and change your password without delay.
Your Data Rights
As a user of the 78db platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your registered mobile number and a description of your request.
Right of Access
You have the right to request a copy of the personal data 78db holds about you, along with information about how it is being used.
Right of Rectification
You have the right to request that inaccurate or incomplete personal data held by 78db be corrected or completed without undue delay.
Right of Erasure
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to 78db's legal retention obligations.
Right to Object
You have the right to object to processing based on legitimate interests, including direct marketing communications. We will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests.
Right to Data Portability
Where processing is based on your consent or on a contract, you may request that we provide your personal data in a structured, commonly used, machine-readable format so you can transfer it to another service provider.
78db will respond to all data rights requests within 30 days of receipt. In complex cases, the response period may be extended by a further 60 days, in which case we will notify you of the extension and the reasons for it within the initial 30-day window. 78db will not charge a fee for handling data rights requests unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.
Children and Minors
The 78db platform is strictly for persons aged 21 years and above. 78db does not knowingly collect personal data from individuals under the age of 21. If 78db becomes aware that it has inadvertently collected personal data from a person under the age of 21, that data will be immediately deleted and the associated account will be closed without delay. If you believe that a minor has registered a 78db account, please contact us immediately at [email protected] so that we can take prompt action.
Changes to This Privacy Policy
78db reserves the right to update or amend this Privacy Policy at any time. The most recent version of the Policy will always be accessible on this page, with the date of the latest revision displayed at the top. Where changes are material — for example, where we introduce a new category of data processing or change the purpose for which existing data is used — 78db will notify registered players via their registered mobile number or email address before the changes take effect. Your continued use of the 78db platform following notification of a material change constitutes your acceptance of the revised Privacy Policy.
Contact and Data Enquiries
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to make a complaint about how 78db handles your personal data, please contact our support team. All privacy enquiries are handled in English and acknowledged within one business day.
Privacy Support Email
Send your privacy enquiry or data rights request to [email protected]. Please include your full name, registered mobile number and a clear description of your request. 78db will confirm receipt of your request within one business day and provide a substantive response within 30 days in accordance with the timescales described in Section 10 above.
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